Welcome to DermaWound.com
A Subsidiary of DermaWound USA

Manufacturer and Distributor of DermaWound® Brand Products, Wound Care Supplies and Wellness Products for Healthy Healing.

ABOUT OUR SERVICE

DermaWound.com strives to provide credible accurate information, with unwavering integrity. Your personal information will never be given or sold (including your email address). When processing an order during checkout, we provide SECURE 256-bit SSL protection for private online transactions; our security certificate is up-to-date and you can be assured that shopping at DermaWound.com is a safe, discreet and totally private experience.

PAYMENT METHODS

We currently accept Visa, MasterCard, PayPal & PayPal Express using a 256-bit SSL Secure Server. When you enter in your personal information, including your credit card number, you are using a secure connection that encrypts your transaction, making it unreadable to anyone but our credit card authorization company.

Your credit card statement will be billed from: “Progressive Doctors, LLC” (Since 2001).

If you want to use a Money Order, Cashier’s or Personal Check instead of a credit card, send it with an itemized list to the business address on the Contact page; please include your return address and day time phone number. Should a products price change, the original price will be honored if order is received within 7 days of the date of the posted price change.

SHIPPING POLICY

All Domestic Shipments are sent USPS 2-3 day Priority Mail
or USPS Express Mail if requested before 11am PST.

Domestic S&H = USPS Domestic Priority Mail – cost is weight dependent on your area code and is automatically calculated. Please allow between 2-3 business days for Domestic USPS Priority Mail Delivery.

Express USPS (United States Postal Service) S&H = approx. $24.95. Available as a special request that can be phoned in. Cut-off time is 11:00am PST. Monday through Friday.

Attention: Express Delivery can not be guaranteed anymore.
From experience we know that we will get the order filled in time and have it picked up on schedule; but what happens after that in the U.S.P.S. system (overall a VERY good system), just can not be guaranteed on our part anymore. The good news is approximately 90% of the time, however, it will be on time.

*International S&H starts around $26.95 (Determined automatically by destination and weight). Please call the office to place an International Order.

Most International orders are shipped International Priority Mail (4-7 business days) unless the total package weight exceeds 4 pounds. If the total weight is over 4 lbs., International Priority is not available and the order will have to go Global Express Mail, which is faster (3-5 business days), but more expensive. If neither these options are available, it will go via Air Mail (7-21 days).

ATTENTION: Delivery OUTSIDE the U.S.A. is no longer guaranteed or refundable. We will provide documentation of shipping; however, once an order leaves the U.S. we are not responsible for delivery – no refunds will be issued for lost or stolen packages.

Upon purchasing and shipment of your order, you will receive a confirmation email. Should anything unforeseen arise, you will receive an email detailing the situation.

RETURN POLICY

DermaWound® Brand Product Line – Guaranteed results you can See, Smell and Feel after the 1st dressing change or your money back – Period!

CHALLENGE: After the targeted area (wound, ulcer, incision, ostomy, etc.) is gently rinsed and patted dry following the first dressing change, wait 5 minutes and take a picture comparing it to what it looked liked prior to using DermaWound®. If you don’t think the area of concern looks significantly better; email us the before and after pictures and we will immediately issue you a full refund for the purchase price of one tube.

Any request for a refund must be preceded by a confirmation email
([email protected] – Attn: Doctor/Return – in the Subject Line) briefly telling us of the situation and why you want to return it – within 30 days of the original purchase. Please include a name and return phone number to reach you and one of our medical professionals will contact you at our earliest opportunity. You will not be responsible for return shipment of product unless requested by our Director.

If you wish to inform or consult your current health care provider(s) about using DermaWound®, please make sure you have the Doctors and Nursing Staff on board of your decision before ordering any products.

Please order the right product for the right job (i.e. do not order DermaWound® Original Formula if you have a Venous Stasis Type or Post-burn Ulcer – you should only order the Venous Stasis Formula). If you have any questions please call our Wound Care Support Hotline for assistance and we will return your inquiry with our opinion at our earliest opportunity. The maximum amount refunded will be the purchase price of One (1) tube.

WE LOVE OUR CLIENTS

If you would like to send us a testimony, comment or have a general question about shipping & handling, etc., please email me (Ines, Customer Service Manager) at the address listed below. For specific medical questions/consultation or institutional/distributor order placement, please email us (Attn: Dr. Dixon or Sales/Marketing – in the Subject Line) briefly telling us of your situation (include a name and return phone number to reach you) and we will return your inquiry at our earliest opportunity.

Attention: By using this website and/or any DermaWound® Brand Product(s) you agree that: compensation for any claims you may have (including consequential and punitive damages) shall be limited to the amount you have paid Progressive Doctors, LLC / DermaWound.com (including owners and employees) for any products and/or services.

Should you have any further questions regarding our policy,
please email us at: [email protected] – attn: Customer Service.

Thank You – Ines, Customer Service Manager