Customer Service

Welcome To EZ Medical Solutions, LLC dba; Manufacturer and Distributor of DermaWound® Brand Products, Wound Care Supplies and Wellness Products for Healthy Healing.

As we transition from a modest operation founded by Dr. Dixon 24 years ago, to a full-fledged industry leader in the Wound Care & Infectious Disease Bio-Medical Sciences, we would ask our wonderful clientele to PLEASE CALL IN YOUR ORDERS FOR DERMAWOUND ORIGINAL AND VENOUS STASIS FORMULAS during this transition period. All other items may be ordered online. Thank You!


Customer Service
Ines, Customer Service Manager
23005 N. 15th Ave, Suite 104
Phoenix, Arizona 85027 Attn: Customer Service

Wound Care Questions / Consulting
Dr. David Dixon, M.D. – Founder
23005 N. 15th Ave, Suite 104
Phoenix, Arizona 85027 Attn: Physician

U.S. & International Corporate Sales / Marketing
Jennifer Twardosky, B.S. Kinesiology/Sports Medicine
Merrimack, New Hampshire

Sheila Chalfie, B.S. Education/Nursing
Northbrook, Illinois

If you want to send us a testimony, comment or have a general question about shipping & handling, etc., please email me at the address listed above. For specific medical questions/consultation or institutional/distributor order placement, please email us (Attn: Dr. Dixon or Sales/Marketing- in the Subject Line) briefly telling us of your situation (include a name and return phone number to reach you) and we will return your inquiry at our earliest opportunity.
Thank you.

Ines, Customer Service Manager

ABOUT OUR SERVICE strives to provide credible accurate information, with unwavering integrity. Your personal information will never be given or sold (including your email address). When processing an order during checkout, we provide SECURE 256-bit SSL protection for private online transactions; our security certificate is up-to-date and you can be assured that shopping at is a safe, discreet and totally private experience.


We currently accept Visa, MasterCard, PayPal & PayPal Express using a 256-bit SSL Secure Server. When you enter in your personal information, including your credit card number, you are using a secure connection that encrypts your transaction, making it unreadable to anyone but our credit card authorization company.

Your credit card statement will be billed from: “EZ Medical Solutions, LLC”.

If you want to use a Money Order, Cashier’s or Personal Check instead of a credit card, send it with an itemized list to the business address on the Contact page; please include your return address and day time phone number. Should a products price change, the original price will be honored if order is received within 7 days of the date of the posted price change.

Attention: By using this website and/or DermaWound Brand Product(s) you agree that: compensation for claims you may have (including consequential and punitive damages) shall be limited to the amount you have paid toward EZ Medical Solutions, LLC / Progressive Doctors, LLC (including owner and employees) and its DermaWound brand products and/or services.

Should you have any further questions regarding our policy,
please email us at: – attn: Customer Service.

Thank You – The Staff at